Give guests a faster, more convenient way to order from their room.
Fill in your details and click Build my loyalty program.
Click through each step below to see the guest experience — from QR scan to order delivered — in real time.
A unique QR code is placed on the desk, bedside table, or tent card — pre-loaded with the room number. No login, no app, no typing.
The PWA opens instantly in the browser. Guest browses the full menu with photos and prices, customises items, and checks out in seconds.
Guest receives instant order confirmation on screen and an SMS with the kitchen's estimated delivery time.
The order appears instantly on the kitchen dashboard — room number, items, customisations, and timestamp. Staff accept and begin preparation.
After delivery, the guest rates the experience by category — cleanliness, service speed, staff behaviour. NPS scores feed a live leaderboard.
With maple syrup
Multigrain, poached egg
Single origin
16 oz
Every person in the chain — guest, kitchen, runner, and manager — has a clear, real-time view of what needs to happen next.
No app download. The PWA opens instantly in the browser with room context pre-loaded.
Full menu with photos, prices, and customisation options. Also request housekeeping, extra towels, maintenance, or other services from the same screen.
Pay via UPI, QR, card, or cash on delivery. Adani Group existing UPI QR codes are fully supported.
Confirmation on screen, ETA via SMS. Order delivered to the room — no phone calls, no waiting on hold.
Sound alert + dashboard notification the moment an order is placed. Room number, items, and special instructions visible immediately.
Click Accept, enter prep time. An SMS with the delivery ETA is pushed to the guest automatically.
Status updates to "Preparing". Click "Ready" when done — the runner is notified instantly for pickup.
Dashboard KPIs: orders today, pending orders, top items. SLA breach alerts fire automatically if prep time is exceeded.
Runners use the DeliverEm app. They receive a sound alert when an order is ready for pickup from the kitchen.
Tap "Assign to me", collect the order from the kitchen, and head to the guest's room.
Tap "Order picked up" en route. On arrival, tap "Collect money" (if cash) or "Delivery completed" (if pre-paid). Order is closed.
Orders today, revenue, average order value, top items, and fulfilment times — all live. Scalable across multiple properties from one login.
Every feedback submission is converted to an NPS score and linked to a staff ID. Promoters (9–10), Passives (7–8), Detractors (0–6) are auto-classified.
If a housekeeping or food request exceeds the defined response window, an alert fires to the manager immediately for follow-up before the guest checks out.
When a guest rates 0–6, an immediate manager alert is triggered so staff can respond and resolve the issue before it becomes a bad review.
Guests already intend to eat, travel, and enjoy. The platform simply makes it easy — and keeps the revenue in-house rather than losing it to a phone call or no-action.
Minimal setup. No new hardware required. Here's everything that plugs in and what you provide.
Beyond food ordering — the full digital concierge suite for in-room guest services.
Everything you need to know before getting started.
Start a free trial or book a live walkthrough with the OrderEm team for your property.