OrderEm
Real-time · Every channel · Auto-print · SMS alerts

A missed order is a
customer who doesn't
come back.

OrderEm puts every order from every channel — app, web, kiosk, in-seat — into one real-time queue. Sound alert fires. You tap. It prints. Customer gets an SMS. Done.

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0
missed orders with sound alerts on
8
order channels in one queue
Auto
prints to Bluetooth, LAN or USB
Real-time
SMS to customers at every step
How every order flows

Order in. Fulfilled out.
Nothing lost in between.

01

Order arrives

From your app, website, kiosk, or in-seat QR — every order fires into your live queue the moment it's placed. No manual entry, no missed channels.

🔔 Sound alert fires
02

One tap to accept

Tap the alert. Order opens in full — items, customisations, payment status, pickup time or delivery address. Accept and it prints automatically.

🖨️ Auto-prints to kitchen
03

Prepare & update

Mark it prepping, ready, or dispatched — one tap each. Customer gets an automatic SMS at every status change. Your staff know exactly what's next.

📱 SMS sent automatically
04

Complete & record

Order closes. Revenue recorded. Customer data updated. Loyalty points awarded. Every order adds to your analytics — automatically, without a single click.

📊 Revenue recorded
Live order queue

Every order. One screen. Nothing falls through the cracks.

Delivery, takeout, curbside, drive-thru, in-seat, in-room, catering, shipping — every channel feeds into a single live queue. Colour-coded by status, sortable by channel, and loud enough to catch even the busiest lunch service.

✓
Unmissable sound alert on every new order — customisable volume
✓
All 8 channels in one stream — filter by channel, status, or time
✓
Order detail in full — items, mods, payment, pickup/delivery info
✓
One-tap status updates — Received → Prepping → Ready → Done
Live orders
3 active
#2847🔔 New
Delivery · Sarah M. · $38.50
Classic Burger · Loaded Fries · Milkshake · 42 Maple St
#2848Prepping
Takeout · James K. · Pickup 12:30 · $22.47
Double Smash · Fries · Diet Coke
#2849Ready
Curbside · Priya S. · Spot B2 · $14.98
Loaded Fries · Milkshake — customer arrived
Automatic printing

Order accepted. Kitchen ticket printed. Before you put the phone down.

Connect any Bluetooth, LAN, or USB printer and OrderEm prints every order the moment you accept it — full item list, customisations, order ID, and pickup or delivery info. No re-writing. No shouting across the counter.

✓
Bluetooth, LAN, and USB printer support — Star and Bluetooth compatible
✓
Auto-print on accept — zero manual steps after setup
✓
Custom receipt layout — logo, order ID, item mods, and notes
✓
Multiple printers — kitchen, bar, and customer copy simultaneously
MunchEm Restaurant
42 Maple St, Austin TX · (512) 555-0182
#2847 — DELIVERY
Placed 12:14pm · Sarah M.
Classic Burger$9.99
↳ No pickles, extra cheese
Loaded Fries$5.49
Milkshake — Vanilla$5.99
TOTAL$21.47
42 Maple Street · Pre-paid online · Do not collect payment
🖨️
Printed automatically · Kitchen copy sent
Automatic customer updates

Customers stop calling you when they already know where their order is.

Every status update you tap — order confirmed, being prepared, ready to collect, out for delivery — fires an automatic SMS to the customer. No manual messages. No "where's my order?" calls. Just happy customers who feel taken care of.

✓
Automatic SMS at every status — confirmed, prepping, ready, delivered
✓
Branded messages — sent from your business name, not a random number
✓
Real-time driver tracking link for delivery orders
✓
Curbside arrival prompt — customers tap "I'm here" and you bring it out
12:34 PM
MunchEm Restaurant
Business · Text message
Hi Sarah! Your order #2847 has been received and we're getting started on it now. 🍔
12:15 PM
Your order is being prepared — it'll be ready for pickup at 12:30. We'll text you when it's done!
12:22 PM
✅ Order #2847 is ready! Head to the counter and quote your order ID. Thanks for choosing MunchEm!
12:28 PM
Why it matters

Order management done right
is a revenue decision.

🔔

Sound alerts = zero missed orders

A missed order isn't just a lost sale — it's a customer who ordered, waited, and never came back. OrderEm's alerts fire every time, on every device.

100%
order alert rate — no silent misses
🖨️

Auto-print = no re-keying errors

Every handwritten or verbally relayed order introduces error. Auto-printing from the exact order as placed eliminates that — completely.

0
re-keying errors with auto-print
📱

SMS updates = fewer "where is it?" calls

Businesses using automated SMS updates report a significant drop in inbound customer calls — freeing staff to focus on service, not status updates.

−64%
inbound customer calls with SMS updates
📊

Every order feeds your data

Order history, peak hours, top items, customer frequency — every completed order updates your analytics in real time. No manual reporting required.

Real-time
analytics updated on every order
⚡

Works on any device, anywhere

Phone, tablet, or laptop — your order queue is live wherever you are. Accept, update, and close orders from the kitchen, the office, or your sofa.

Any
device — no software install needed
✦

All of this. Zero per-order fees.

Order management is included in every OrderEm plan. No add-on charges. No commission on orders processed. One flat fee — everything included.

Manage suite
⚡ Manage anywhere 📋 Orders 🛵 Delivery 👥 Customers 🏆 Loyalty 📝 Content
Zero commissions · Flat monthly fee

Every order you miss is a customer you lose for good.

Start managing every order from one place — free trial, no credit card, live in minutes.

Start free trial →