Frequently Asked Questions

If you have more queries, you can speak to an OrderEm representative by contacting us at 855-210-APPS or Info@orderem.com

About OrderEm
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Clover
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Businesses FAQs

How do online ordering systems work for restaurants?

Online food ordering is a process of allowing customers to order their food from your custom app or website or through the MunchEm web page or app. A customer will search for your business name, usually filtered via type of cuisine and choose from available items, and choose delivery or pick-up to get their order.

I already have a website for my restaurant business, but it doesn’t allow online ordering? Do I have to get a new website?

No, if you’re happy with your current website, you can keep it and simply add online ordering. You can also download the HTML code on any web page you may have access to so you can expand your reach.

I don’t want to receive online orders at the last minute of closing time. Is there a way to stop the online orders before closing time?

Yes, there is an option in the order settings page to set up your time in minutes. So your online orders will stop, and your customers will be unable to place the orders as per your setup timing. For more help,

click here.

How much does it cost to build a custom website for my online ordering?

It costs $99/month and a $399 one-time setup fee and comes under an advanced package that includes everything: your online shop, custom app, and custom website hosting.

Just select the advance package on your existing payment processing section. You can sign up with OrderEm by filling out your business details and setup online ordering requirements, and publish.

Our OrderEm team will contact you within 24 hours and assist you in hosting your custom website and app. For more information on custom development, contact us at support@munchem.com or call 407.996.6666 for more information.

How much does it cost me?

Check out the details on our pricing page.

We also help several business types with custom development needs! For more information on custom development, contact us at support@munchem.com for more information.

I have a Clover POS system. Can I integrate with OrderEm? How do I set up?

Yes, you can integrate with your Clover POS system. Just select the Clover option at the time of signup and login to your Clover account, select your plan and install the OrderEm app from the Clover market place and create an OrderEm account.

I have a menu in the Clover POS system, can I use the same menu in OrderEm for online ordering? Do I have to upload my menu again?

You don’t have to upload your menu once again with OrderEm. If you have integrated a Clover/Square POS system with just one click, you can import your menu settings page; within a few minutes. All categories and items with item options can be imported to OrderEm.

Is there an option for customers to provide their extra notes on what they need? How do I view their notes?

We provide customers an option to write their item notes while adding items to the cart or writing their order notes before placing an order. It will be shown in the order details of the received order tab with order note/item note details.

Is there an option to set up custom preparation time due to varied food preparation times?

Yes, there is an option to set up custom preparation time. When you're creating a category, you can enable custom prep time options and mention your prep time in minutes/hours/days. The estimated timing will be calculated when the order is placed. For more help, click here.

How will I receive orders?

Our default method is through the OrderEm app (a download from the App or Google Play Store), which can be installed on an internet-connected Android or iOS tablet. With this app, you can view order details, confirm orders, update expected completion times, track deliveries, check payment status, and more. You can also check on the OrderEm website on the My Orders tab.

How do I know when I received an order?

Whenever your customer places an order, you will be notified through automated phone calls, fax messages, emails, or any computer by accessing OrderEm.com. We prefer you set up two or more methods (just in case your fax runs out of paper or you don't see the email, etc.). We can also send free text message alerts to let you know when you've received an order.

How do I get paid?

You can choose how you want to receive payment – You may allow your customers to pay in-person, online, or both.

If you only accept in-person payments, we will keep track of your orders and automatically bill you for your services.

If you allow your customers to pay online, they’ll pay you via a select Payment Processor that you choose. The charges will deposit into the merchant account you register with the payment processing company. Please note that you are subject to applicable processing fees.

Is the website created mobile-friendly?

Yes, the website is mobile-friendly and responsive, ensuring that your customer’s website experience adjusts to the device they are using.

I already have a website, but it doesn’t allow online ordering? Do I have to get a new website?

No, if you’re happy with your current website, you can keep it and simply add online ordering. You can also download the HTML code on any web page you may have access to so that you can expand your reach.

How much do you charge to create a custom app?

We charge $74/month and a $249 one-time setup fee. This comes with a standard package that includes everything: online shop and custom mobile app hosting. Just select the standard package of your existing payment processing section signup with OrderEm by filling up your business details, setup online ordering requirements, and publish.

Our OrderEm team will contact you within 24 hours and assist you in hosting your custom mobile app in the app store and play store. For more information on custom development or functionality, contact us at support@munchem.com or call 407.996.6666.

How can I get in touch with you?

You can email us at support@munchem.com or call 407.996.6666.

Do I have to pay a commission fee each time an order is placed?

No, we offer commission-free online ordering.

When would I get paid for online payments?

The customers will pay you directly by inputting their bank account details or their credit card details. OrderEm will not retain any of your payments. All your bank details are held securely within our accounts software.

Can I set the time needed for delivery?

Yes, you can set your time needed for delivery for each delivery zone. So that customer will get the estimated time by calculating food preparation time + delivery timings of the zone that the customer comes under. For more help, click here to see the setup processing steps.

Can I create multiple delivery zones?

Yes, you can create multiple delivery zones with the time needed for delivery, delivery fees, fee wavered on orders over, etc. But make sure not to overlap the delivery zones while creating, as it may calculate other delivery zone fees and the time needed for delivery.

Is there an inventory limit on the items that I upload?

Yes, you can set an inventory limit on specific items when you upload. You can also edit the limit anytime based on your daily stock. If items are sold out/out of stock, the item will be disabled from the list so that customers can not add the items to the cart.

What if I am unable to fulfill the order and would like to cancel, is there an option to cancel?

You can cancel the order at any time before confirming the order but have to give a valid reason to make your customers understand your situation.

How to set up order preparation time and where to set up?

Go to the order settings tab under your location name and set up your order preparation time in minutes/hours/days based on your requirement. These timings will be calculated at the time customers place an order and show the estimated time required to get their order. For more help, click here.

Do I need to enter the customer details in your system to maintain CRM data?

We offer you both manual entry and automatically grab your customers details across your sales channels which are powered by OrderEm once they place an order with you.

Is there an option to scan a QR code so that my customers can view the menu?

Yes, we offer a digital menu with a QR code scanner. Just enable your digital menu and print the QR code and place it on your bar counters. Customers will be able to scan and see what you're offering.

Pizzerias FAQs

How does the online ordering systems work for pizzerias?

Online ordering is a process that allows customers to order their food from your custom app or website or through the MunchEm web page or app. A customer will search for your pizzeria name, usually filtered via type of cuisine and choose from available items, and choose delivery or pick-up to get their order.

I have multiple pizzeria businesses under the same name in different locations and want to offer online ordering. Is there a way to manage on a single account?

Yes, you can add as many pizzeria locations as you want using a single account. Prices may vary to add on locations; please visit our pricing page for more detailed information.

I already have a website for my pizzeria business, but it doesn’t allow online ordering? Do I have to get a new website?

I don’t want to receive online orders at the last minute of closing time. Is there a way to stop the online orders before closing time?

click here .

How much does it cost me?

Check out the details on our pricing page.

We also help several business types with custom development needs! For more information on custom development, contact us at support@munchem.com for more information.

I have a Clover POS system. Can I integrate with OrderEm? How do I set up?

I have a menu in the Clover POS system, can I use the same menu in OrderEm for online ordering? Do I have to upload my menu again?

Is there an option for customers to provide their extra notes on what they need? How do I view their notes?

Is there an option to set up custom preparation time due to varied food preparation times?

How will I receive orders?

Our default method is through the OrderEm app (a download from the App Store or Google Play Store), which can be installed on an internet-connected Android or iOS tablet. With this app, you can view order details, confirm orders, update expected completion times, track deliveries, check payment statuses, and more. And you can also check on the OrderEm website in my orders tab.

How do I know when an order is received?

How do I get paid?

You can choose how you want to receive payment – you may allow your customers to pay in-person, online, or both.

If you only accept in-person payments, we will keep track of your orders and automatically bill you for your services.

Is the website created mobile-friendly?

Yes, the website is mobile-friendly and responsive, ensuring that your customer’s website experience adjusts to the device they are using.

How much do you charge to create a custom app?

How can I get in touch with you?

You can email us at support@munchem.com or call 407.996.6666.

Do I have to pay a commission fee each time an order is placed?

No, we offer commission-free online ordering.

When would I get paid for online payments?

Can I set the time needed for delivery?

Can I create multiple delivery zones?

Yes, you can create multiple delivery zones with the time needed for delivery, delivery fees, fee waived on orders over, etc. But make sure not to overlap the delivery zones while creating, as it may calculate other delivery zone fees and the time needed for delivery.

Is there an inventory limit on the items that I upload?

What if I am unable to fulfill the order and would like to cancel, is there an option to cancel?

You can cancel the order at any time before confirming the order but have to give a valid reason to make your customers understand your situation.

How to set up order preparation time and where to set up?

Go to the Order Settings tab under your location name and set up your order preparation time in minutes/hours/days based on your requirement. These timings will be calculated at the time customers place an order and show the estimated time required to get their order. For more help, click here.

Do I enter the customer details in your system to maintain CRM data?

We offer you both manual entry and automatically grab your customer's details across your sales channels which are powered by OrderEm once they place an order with you.

Is there an option to scan a QR code so that my customers can view the menu?

Bars FAQs

How do online Bars work?

We provide you with a custom website & app and a POS system that helps you to control the operations that automates order taking, online transaction processing through debit or credit card transactions. Sell your on-demand drinks like cocktails and mocktails to your customers using CRM data. Send push notifications about your events and other regular operations on the menu.

I have multiple bars under the same name in different locations and want to make it online. Is there a way to manage on a single account?

Yes, you can add as many locations as you want for your bars using a single account. Prices may vary to add on locations. Please visit our pricing page for more detailed information.

How much does it cost to build a custom website for my bar?

It costs $99/month with a $399 one-time setup fee and comes under an advance package that includes everything: your online shop, custom app, and custom website hosting.

Just select the advance package of your existing payment processing section. You can sign up with OrderEm by filling out your business details and setup online ordering requirements then publish.

I already have a website for my bar, but it doesn’t allow online ordering? Do I have to get a new website?

No, if you’re happy with your current website, you can keep it and simply add online ordering. You can also download the HTML code on any web page you have access to so you can expand your reach.

How do I use the POS system for my counter?

Sign-up with OrderEm, setup online shopping settings by uploading your menu and payment options, etc. Then download the OrderEm sponsored POS app from the play store and login with your OrderEm credentials. Load your menu and start taking orders from the counter.

How much does it cost me?

Check out the details on our pricing page.

We also help several business types with custom development needs! For more information on custom development, contact us at support@munchem.com for more information.

Is the website created mobile-friendly?

Yes, the website is mobile-friendly and responsive, ensuring that your customer’s website experience adjusts to the device they are using.

Is there an option to scan a QR code so that my customers can view the menu?

I want to send push notifications to my customers whenever there is an event. Is there any option?

Yes, go to the My Marketing section in OrderEm and select the push notification option. Select your list of customers whom you want to send, and write your message, then click on the send button. It will instantly be sent to all the customers who are using your app. For more details, click here.

Can I schedule my push notification?

Yes, go to the My Marketing section in OrderEm and select the push notification option. Select your list of customers whom you want to send, select the schedule option, give the exact date and time, and write your message. Finally, click send. The notification will go to all customers who are using your app at the scheduled time. For more details, click here.

How can I get in touch with you?

You can email us at support@munchem.com or call 407.996.6666.

How much do you charge to create a custom app?

We charge $74/month and a one-time fee of $249, and it comes with a standard package that includes everything: online shop and custom mobile app hosting. Just select the standard package of your existing payment processing section signup with OrderEm by filling out your business details, setup online ordering requirements, and publish.

How much does it cost me to build a custom website for my online ordering?

It costs $99/month and a one-time fee of $399, and it comes with an advanced package that includes everything: your online shop, custom app, and custom website hosting.

Just select the advance package on your existing payment processing section. You can sign up with OrderEm by filling out your business details and setup online ordering requirements, and publish.

Does your POS system accept online payments?

Yes, online payments are accepted to our POS system. Just link your payment account details and connect your payment device to the POS app to accept payment from credit and debit cards.

Does your POS system allow me to print my orders?

Yes, connect your printer through Bluetooth, LAN, or USB to the POS app. Your order receipt will print automatically whenever an order is placed through the POS.

Food trucks FAQs

How do online ordering systems work for food trucks?

Online food ordering is a process of allowing customers to order their food from your custom app or website or through the MunchEm web page or app. A customer will search for your food truck name, usually filtered via type of cuisine, choose from available items, then choose delivery or pick-up to get their order.

I have multiple food truck businesses under the same name in different locations and want to offer online ordering. Is there a way to manage on a single account?

Yes, you can add as many food truck locations as you want using a single account. Prices may vary to add on locations; please visit our pricing page for details.

How much does it cost me to build a custom website for my online food truck business?

It costs $99/month and a one-time setup fee of $399 and comes under an advance package that includes everything: online shop, custom app, and custom website hosting.

Just select the advance package of your existing payment processing section signup with OrderEm by filling up your business details and setup online ordering requirements, and publish.

I already have a website for my food truck business, but it doesn’t allow online ordering? Do I have to get a new website?

I don’t want to receive online orders at the last minute of closing time. Is there a way to stop the online orders before closing time?

click here.

I want to send push notifications to my customers whenever I change my location. Is there any option?

Yes, go to the My Marketing section in OrderEm and select the Push Notification option. Select your list of customers whom you want to send, and write your message; click on the send button. Customers will instantly receive notifications about who is using your app. For more details, click here.

Can I schedule my push notification?

Yes, you can schedule the push notifications, go to my marketing section in OrderEm and tab on the push notification option, select your list of customers whom you want to send, select the schedule option, give the exact date and time details, and write your message then click on send option. Will send to all customers who are using your app at the scheduled time. For more details, click here.

How much does it cost me?

Check out the details on our pricing page.

We also help several business types with custom development needs! For more information on custom development, contact us at support@munchem.com for more information.

I have a Clover POS system. Can I integrate with OrderEm? How do I set up?

Yes, you can integrate with your Clover POS system. Just select the Clover option at the time of signup and login to your Clover account, select your plan and install OrderEm app from the Clover market place and create an OrderEm account.

I have a menu in the Clover POS system, can I use the same menu in OrderEm for online ordering? Do I have to upload my menu again?

Is there an option for customers to provide notes on what they need? How do I view their notes?

We are giving customers an option to write their item notes while adding items to the cart or writing their order notes before placing an order. It will be shown in order details on the received order tab with order note/item note details.

Do I have to pay a commission fee each time an order is placed?

No, we offer commission-free online ordering.

When would I get paid for online payments?

How do I get paid?

You can choose how you want to receive payment – you can give your customers the option to pay in-person, online, or both.

If you only accept in-person payments, we will keep track of your orders and automatically bill you for your services.

If you allow your customers to pay online, they’ll pay you via a select Payment Processor that you choose. The charges will deposit into the merchant account you registered with the payment processing company. Please note that you are subject to applicable processing fees.

Is the website mobile-friendly?

Yes, the website is mobile-friendly and responsive, ensuring that your customer’s website experience adjusts to the device they are using.

I already have a website, but it doesn’t allow online ordering? Do I have to get a new website?

How much do you charge to create a custom app?

How can I get in touch with you?

You can mail us at support@munchem.com or call 407.996.6666.

When would I get paid for online payments?

What do I have to do to use the POS system for my food truck counter?

Sign-up with OrderEm, set up online shopping settings by uploading your menu, and payment options, etc. Then download the OrderEm sponsored POS app from the play store and login with your OrderEm credentials. Load your menu and start taking orders from the counter.

Does your POS system accept online payments?

Yes, online payments are accepted to our POS system. Just link your payment account details and connect your payment device to the POS app to accept payment from credit and debit cards.

Does your POS system allow me to print my orders?

Yes, connect your printer through Bluetooth, LAN, or USB to the POS app. Your order receipt will print automatically whenever an order is placed through the POS.

Cofee shops FAQs

How do online ordering systems work for coffee shops?

Online food ordering is a process of allowing customers to order their food from your custom app, website, or through the MunchEm web page or app. A customer will search for your coffee shop name, usually filtered via type of cuisine, and choose from available items. Customers can then choose delivery or pick-up to get their order.

I have multiple coffee businesses under the same name in different locations and want to offer online ordering. Is there a way to manage on a single account?

Yes, you can add as many locations as you want for your coffee shops using a single account. Prices may vary to add on locations. Please visit our pricing page for more detailed information.

How much does it cost to build a custom website for my online coffee shop business?

It costs $99/month with a $399 one-time setup fee and comes under an advance package that includes everything: your online shop, custom app, and custom website hosting.

Just select the advance package of your existing payment processing section. You can sign up with OrderEm by filling out your business details, set up your online ordering requirements, then publish it.

I already have a website for my coffee shop business, but it doesn’t allow online ordering? Do I have to get a new website?

No, if you’re happy with your current website, you can keep it and simply add online ordering. You can also download the HTML code on any web page you have access to so you can expand your reach.

Can I give customers a customized item option choice to add their favorite flavors to coffee?

Yes, you can add options to your items by selecting multiple or single options to add to the order.

Can I create multiple delivery zones?

I don’t want to receive online orders at the last minute of closing time. Is there a way to stop the online orders before closing time?

Yes, you can stop your online orders before closing time. We are giving you an option on the order settings page to set up your time in minutes. So your online orders will stop, and your customers will be unable to place the orders as per your setup timing. For more help, click here.

How much does it cost me?

Check out the details on our pricing page.

We also help several business types with custom development needs! For more information on custom development, contact us at support@munchem.com for more information.

I have a Clover POS system. Can I integrate with your OrderEm? And how to do the setup?

Yes, you can integrate with your Clover POS system. Just select the clover option at the time of signup and login to your clover account, select plan and install OrderEm app from the clover market space and create an OrderEm account.

I have a menu in the Clover POS system, can I use the same menu in OrderEm for online ordering? Do I have to upload my menu again?

Is there an option for customers to add their extra notes for what they want? How do I view their notes?

We give customers an option to write their item notes while adding items to the cart or writing their order notes before placing an order. It will be shown in the order details of the received order tab with order note/item note details.

Is there an option to set up custom preparation time due to varied food preparation times?

Yes, there is an option to set up custom preparation time. When you're creating a category, you can enable custom prep time options, and mention your prep time in minutes/hours/days. The estimated timing will be calculated when the order is placed. For more help, click here.

How will I receive orders?

How do I know when an order is received?

How do I get paid?

You can choose how you want to receive payment – you may allow your customers to pay in-person, online, or both.

If you only accept in-person payments, we will keep track of your orders and automatically bill you for your services.

Is the website created mobile-friendly?

Yes, the website is mobile-friendly and responsive, ensuring that your customer’s website experience adjusts to the device they are using.

I already have a website, but it doesn’t allow online ordering? Do I have to get a new website?

How much do you charge to create a custom app?

How can I get in touch with you?

You can email us at support@munchem.com or call 407.996.6666.

Do I have to pay a commission fee each time an order is placed?

No, we offer commission-free online ordering.

When would I get paid for online payments?

Can I set the time needed for delivery?

Do I enter the customer details in your system to maintain CRM data?

We offer you both manual entry and automatically to grab your customers details across your sales channels which are powered by OrderEm once they place an order with you.

Is there an option to scan QR code so my customers can view the menu who are dining-in?

What if I am unable to fulfill the order and would like to cancel, is there an option to cancel?

You can cancel the order at any time before confirming the order but have to give a valid reason to make your customers understand your situation.

Bakerys FAQs

How do online ordering systems work for bakeries?

Online food ordering is a process of allowing customers to order their food from your custom app, website, or through the MunchEm web page or app. A customer will search for your Bakery name, usually filtered via type of cuisine, and choose from available items. Customers can then select delivery or pick-up to get their order.

Do I need to upload my bakery menu?

It is not required to upload your menu. We are here to help you upload and configure menus (pdf/excel/image) that you provide and all other settings set up to publish; based on your package selection, your setup fee may vary. Visit our pricing page for more details.

How much does it cost to build a custom website for my online bakery business?

It costs $99/month and a $399 one-time setup fee and comes under an advanced package that includes everything: your online shop, custom app, and custom website hosting.

Just select the advance package on your existing payment processing section. You can sign up with OrderEm by filling out your business details and setup online ordering requirements, and publish.

I have multiple bakery locations and want to offer online ordering. Do I have to create multiple accounts? Or is there a way to manage on a single account?

Yes, you can add as many locations as you want for your bakeries using a single account. Prices may vary to add on locations; please visit our pricing page for more detailed information.

How do I view the customer’s message that will be shown on the cake?

We give customers an option to write their item notes while adding items to the cart or writing their order notes before placing an order. It will be shown in order details of the received order tab with order note/item note details. If the customer does not mention it, you can give them a call.

Is there an option to set up custom preparation time due to varied food preparation times, like cakes vs cookies vs cupcakes, etc.?

How will I receive orders?

How do I know when an order is received?

How do I get paid?

You can choose how you want to receive payment – you can give your customers the option to pay in-person, online, or both.

If you only accept in-person payments, we will keep track of your orders and automatically bill you for your services.

Is the website created mobile-friendly?

Yes, the website is mobile-friendly and responsive, ensuring that your customer’s website experience adjusts to the device they are using.

I already have a website, but it doesn’t allow online ordering? Do I have to get a new website?

How much do you charge to create a custom app?

How can I get in touch with you?

You can email us at support@munchem.com or call 407.996.6666.

Do I have to pay a commission fee each time an order is placed?

No, we offer commission-free online ordering.

When would I get paid for online payments?

Can I set the time needed for delivery?

Yes, you can set the time needed for delivery for each delivery zone. So that customers will get the estimated time by calculating food preparation time + delivery timings of the zone-specific to them. For more help, click here to see the setup processing steps.

Can I create multiple delivery zones?

Yes, you can create multiple delivery zones with the time needed for delivery, delivery fees, fees waived on orders over, etc. But make sure not to overlap the delivery zones while creating, as it may calculate other delivery zone fees and the time needed for delivery.

Is there an inventory limit on the items that I upload?

What if I am unable to fulfill the order and would like to cancel, is there an option to cancel?

You can cancel the order at any time before confirming the order but have to give a valid reason to make your customers understand your situation.

How to set up order preparation time and where to set up?

Go to the Order Settings tab under your bakery location name and set up your order preparation time in minutes/hours/days based on your requirement. These timings will be calculated at the time customers place an order and show the estimated time required to get their order. For more help,

click here.

How much does it cost me?

Check out the details on our pricing page.

We also help several business types with custom development needs! For more information on custom development, contact us at support@munchem.com for more information.

I have a Clover POS system. Can I integrate with OrderEm? How do I set up?

I have a menu in the Clover POS system, can I use the same menu in OrderEm for online ordering? Do I have to upload my menu again?

I don’t want to receive online orders at the last minute of closing time. Is there a way to stop the online orders before closing time?

click here.

I also cater for several events, how do I set up online catering? How much does it cost?

You can set up your online catering business for the low cost of $25/month. The basic package for online ordering allows you to upload your menu, set hours, enable catering settings, etc. and publish. To get more help about setting up online ordering, click here.

Delivery services FAQs

What is an online delivery order system?

An online delivery order system allows you to directly take delivery orders from your website, custom app, or Facebook page, making it easier for your customers to place their orders from anywhere. By implementing this system, customers can also take comfort in knowing that their orders are prepared with accuracy and that they have the ability to save on their purchases with coupons and other promotional offers.

How does online delivery order management work?

Once a customer places an order, you’ll get a notification through your order management app via a phone call, text, or email with the order details & item details, the delivery address, and notes. You will then directly prepare the order and notify the driver when it’s ready for pickup and delivery to the customer.

Why should I offer online delivery orders?

The main reason you should offer online delivery orders is that it’ll cut down on your concession lines and help you manage more orders in less time. Another reason is because in today’s digital world, customers are more comfortable ordering online via apps or a website than they are ordering traditionally over the phone. Additionally, most customers want to know when their order will be prepared and at what time they can pick up their order without wasting their time. Online delivery orders help add to the customer’s peace of mind.

Do online delivery orders notify our staff?

OrderEm allows you to configure your choice of notifications either through a phone call, email, fax, or text message that will notify you. If you download the OrderEm app through app notification, you will get notified whenever a user places an order.

Can I assign orders to the driver?

Yes, through the OrderEm app, you can assign orders to the driver. Go to OrderEm app login with your user credentials; you can see a list of received, confirmed, and completed orders. Go to the list of received orders, click on the respective delivery order id, and select the Assign Driver option; a list of drivers will show, and you can assign orders to the available drivers.

Can I charge delivery fees from customers?

Yes, you can charge delivery fees from customers to deliver their food to their doorstep. Customers will also know how much you're charging per delivery to them while ordering.

Can I create delivery zones?

Yes, you create your delivery zones that are flexible to provide your delivery service with minimum delivery fee charges per order and minimum time taken by the driver to deliver the order to your customer.

What is meant by the extended delivery zone?

If you would like to take orders outside the zone, you can extend the delivery zone and can also charge per mile as an option.

Can I turn off my online delivery orders or change my delivery settings?

Yes, you can turn off your settings whenever you want and save those changes. You have the option to turn off your settings at certain hours/days; after that it will turn on automatically.

How can I create my delivery hours?

By going to the Hours page, which is under your business name, you can create your set of delivery hours. And you can also provide an added set of hours directly to all categories of your menu by selecting across all categories options.

Retails FAQs

How do online ordering systems work for Retails?

Online consumer goods ordering is a process of allowing customers to order their product from your custom app, website. A customer will search for product names, usually filtered via type of products, and choose from available items. Customers can then choose delivery or pick-up to get their order.

Do I need to upload my menu?

Visit our pricing page for more details.

How much does it cost me to build a custom website for my online retail business?

It costs $99/month with a $399 one-time setup fee and comes under an advance package that includes everything: your online shop, custom app, and custom website hosting.

Just select the advance package on your existing payment processing section. You can sign up with OrderEm by filling out your business details and setup online ordering requirements and publish.

I have multiple retail shop locations and want to offer online ordering. Do I have to create multiple accounts? Or is there a way to manage on a single account?

Yes, you can add as many locations as you want for your retail business using a single account. Price may vary to add on locations please contact us directly to know more details.

Why do retailers use OrderEm?

Customers today have high expectations for service, and it’s increasingly hard to differentiate excellent service and customer experiences. In today’s connected world, it’s simply too easy for shoppers to “click on” an online website or app to checkout and buy their products to get delivered home . OrderEm enables a consistent, high-quality customer experience while conquering the internal management challenges of inventory control, order fulfillment, maintaining loyal customers with loyalty programs and much more. Get started with 30-days trial of OrderEm today.

What types of retailers benefit from using OrderEm?

OrderEm helps small retail businesses as well as large, enterprise omnichannel retailers. OrderEm provides a centralized management system that consolidates operations across sales channels and fulfillment locations, eliminates manual processes, improves data flow, all while less costs comparatively.

I have a Clover POS system. Can I integrate with OrderEm? How do I set up?

I have a menu in the Clover POS system, can I use the same menu in OrderEm for online ordering? Do I have to upload my menu again?

Is there an option for customers to provide their extra notes on what they need? How do I view their notes?

How will I receive orders?

How do I know when I received an order?

How do I get paid?

You can choose how you want to receive payment – You may allow your customers to pay in-person, online, or both.

If you only accept in-person payments, we will keep track of your orders and automatically bill you for your services.

If you allow your customers to pay online, they’ll pay you via a select Payment Processor that you choose. The charges will be deposited into the merchant account you register with the payment processing company. Please note that you are subject to applicable processing fees.

Is the website created mobile-friendly?

Yes, the website is mobile-friendly and responsive, ensuring that your customer’s website experience adjusts to the device they are using.

I already have a website, but it doesn’t allow online ordering? Do I have to get a new website?

How much do you charge to create a custom app?

How can I get in touch with you?

You can email us at support@munchem.com or call 407.996.6666.

Do I have to pay a commission fee each time an order is placed?

No, we offer commission-free online ordering.

When would I get paid for online payments?

Can I set the time needed for delivery?

Is there an inventory limit on the items that I upload?

What if I am unable to fulfill the order and would like to cancel, is there an option to cancel?

You can cancel the order at any time before confirming the order but have to give a valid reason to make your customers understand your situation.

Do I need to enter the customer details in your system to maintain CRM data?

We offer you both manual entry and automatically grab your customers details across your sales channels which are powered by OrderEm once they place an order with you.

Marketplaces FAQs

How do online ordering systems work for marketplace companies?

Online food ordering is a process of allowing customers to order their food or products or any other items through your custom web page or app. A customer will search for your tied up business or go through your list of business partners pages, usually filtered via type of cuisine, and choose from available items then choose delivery or pick-up to get their order.

How much does it cost me to build a custom website for my online ordering and marketplace business?

It costs $99/month with a one-time $399 setup fee which includes everything: online shop, custom app, and custom website hosting.

Just select the advance package of your existing payment processing section. You can sign up with OrderEm by filling out your business details and setup online ordering requirements, then publish.

Do I have to pay a commission fee each time an order is placed?

For the first 100 orders, there is no commission. However, after you receive over 101 orders, you have to pay a commission. The fee amount will vary. Look at the chart that is provided. The cost per order decreases with the increase in the numbers that you receive.

Number of Orders
1 - 100
101 - 250
251 - 1,000
1,001 - 2,500
2,501 - 5,000
> 5,000

Cost per Order
Free
$0.99
$0.69
$0.49
$0.29
$0.19

For more information, visit our pricing page

How does online delivery order management work?

Once a customer places an order, you will receive a notification through several mediums; this will depend on how you finalize your order settings. The various notifications can be received through your order management app, a phone call, text, or email with the order & item details, the delivery address, and notes. Your kitchen will then directly prepare the food and notify the driver when it’s ready for pick up and delivery to the customer.

Can I assign orders to the driver?

Yes, you can assign orders to a drive through the OrderEm app. Login to the OrderEm app with your user credentials; you can see a list of received and completed orders. Next, go to the list of received orders, click on the delivery order id, and select the assigned driver option. A list of drivers will show, now you can assign it to an available driver.

Can I charge delivery fees to customers?

Yes, you can charge delivery fees to your customers. Customers will also be able to see how much you're charging per delivery.

Can I stop online ordering for my tie-up partners?

Yes, at any time you can stop the online ordering system of your tied-up partners just by unpublishing their business; it will not be visible in your online custom site and custom app.

Can I turn off or change the online delivery order settings of my business partners?

Yes, you can turn off your business partner settings whenever you want; just search for their business name and go through their settings page and save your changes.

How to set up order preparation time and where to set up?

Go to the order settings tab under your business location name and set up your order preparation time in minutes/hours/days based on your requirement. These timings will be calculated at the time customers place an order and show the estimated time required to get their order. For more help, click here

How can I get in touch with you?

You can email us at support@munchem.com or call 407.996.6666.

When would I get paid for online payments?

Can I set the time needed for delivery?

Can I create multiple delivery zones?

I already have a website, but it doesn’t allow online ordering? Do I have to get a new website?

Is the website created mobile-friendly?

Yes, the website created is mobile-friendly and responsive, ensuring that your customer’s website experience adjusts accordingly to the device they are using.